Total Quality Management: Introduction, Concepts.
Total Quality Management (TQM) has become a driving force in many organizations in the business world today. For a company to remain competitive, quality must remain a priority. A strong commitment to quality, and customer satisfaction programs are essential for a small business to compete.
Total Quality management is defined as a continuous effort by the management as well as employees of a particular organization to ensure long term customer loyalty and customer satisfaction. Remember, one happy and satisfied customer brings ten new customers along with him whereas one disappointed individual will spread bad word of mouth and spoil several of your existing as well as potential.
Leadership - leadership is the most important element of TQM and it is needed in every organization. Leadership in TQM needs manager to provide a vision which is guided towards the goals. TQM to be successful a leader should be committed for leadership and lead the workers.
TQM has become a competitive strategy for organisations and has been widely implemented throughout the world. Over the previous three decades, there has been a dramatic growth globally in the implementation of total quality management (TQM) in many organisations with the aim of.
Elements of Total Quality Management Quality is an essential parameter which helps organizations outshine their competitors and survive the fierce competition. The success of total quality management depends on following eight elements which are further classified into following four groups.
The following are the basic elements of TQM: (i) Meeting Customers’ Requirements: Customer satisfaction is the key to the survival and growth of an organisation. TQM aims at best satisfying the requirements of customers which never remain constant; but keep changing with changes in environment and needs, preferences etc. of customers.
The following essay or dissertation on the topic of health and social care has been submitted by a student so that it may help you with your research work and dissertation help. You are only allowed to use the essays published on these platforms for research purpose, and you should not reproduce the work.